How Does It Work?

  • All donations must first be arranged with us using our Contact Page.

  • You must first create an account with us. This is how we issue our customers the 50% off coupons and credit for shipping. Without an account it is not possible.

  • In order to receive a coupon and credit for shipping, you must donate at least 10 items that we can resell on the site. 

  • Items must be free of stains, no missing parts (buttons,zippers etc), free of smells such as cigarette smoke. Please make sure items are freshly laundered.

  • Any donations that are mailed to us must be sent standard shipping. We will only credit accounts for standard shipping, we do not pay for express. We will not pay for shipping of donations if you live in our pick-up area and we can arrange pick-up.

  • We are located in Kelowna, British Columbia. We will arrange pick-ups of donations in Kelowna, Peachland, Summerland, Penticton, Vernon, Falkland, Kamloops, Chase, Armstrong, Enderby and Salmon Arm. All small towns in between. 

  • We will not drive to pick-up any donation that is not at least 10 items large.

  • We accept clothing, accessories (scarves, hats, gloves, mitts, belts, shawls, sunglasses, makeup bags etc), shoes, boots, maternity clothing, handbags, wallets, diaper bags, backpacks. Swimwear, swimwear cover-ups. Cosmetic items that are sealed. We accept mens and childrens clothing as well. Check our categories on site to determine if we sell your items or just ask.

  • We don't accept uniforms, undergarments, wedding dresses, items that contain language not appropriate for a family audience, toys, books , non clothing or accessory items, tablet or phone cases, hair accessories. Expensive jewelry (all jewelry is priced and sold as costume jewelry only)

  • If you live outside of our pick-up area in Canada, you may still contact us to set up mailing us your donation. You pay to ship your donation and we then credit your account with the cost of shipping and with a 50% off coupon. 

  • Any items purchased are sent in 100% eco-friendly mailers. These mailers are also resealable to use to send back a donation.