EMAIL: sales@itsadeal.ca
14 days from delivery to request a return
Returns must be approved before being sent
Approved returns must be shipped within 7 days with tracking provided
Refunds are issued as store credit only
Customers are responsible for return shipping costs
Final sale items are not eligible for returns, including:
Items in our "Markdown Mondays" category
Gift cards
Graduation dresses, handbags, jewellery, hair accessories
Personal care items (including beauty products)
Underwear and swimsuit bottoms
Any items marked "no returns" in the description
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Refunds are issued as store credit only.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with all original tags attached (where applicable), and in its original packaging. Items must be free of any new odours (such as smoke, perfume, etc.).
Items sold as "New With Tags" must be returned with all original manufacturer tags attached. If tags have been removed, replaced, or damaged, the item is no longer considered New With Tags and will not be eligible for return.
To start a return, contact us at sales@itsadeal.ca. Returns sent without prior approval will not be accepted. If your return is approved, you will be responsible for the cost of shipping the item back to us.
Once your return is approved, the item must be shipped within 7 days. Tracking information must be provided within this timeframe. Returns that are not shipped, or do not have tracking provided within 7 days of approval, may no longer be eligible for return.
Once we receive your return and confirm it is in the same condition, we will issue store credit to your ItsADeal.ca account for the returned item(s). Return shipping costs are the responsibility of the customer and are not reimbursed.
You can always contact us with any return questions at sales@itsadeal.ca.
ItsADeal.ca is a thrift store. Most items are previously owned or gently used. We do offer some items that are "New With Tags," which are clearly identified in the product listing. We will not accept returns from customers who were unaware that items were not new, as each listing clearly describes the item's condition.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
We will not accept returns for any item where the condition, damage, or flaws were clearly described and/or shown in the product listing.
Colour may vary slightly due to lighting, photography, and individual screen settings.
Certain types of items cannot be returned, including graduation dresses, handbags, jewellery, hair accessories, and personal care goods (such as beauty products). We do not accept returns on any underwear or swimsuit bottoms.
Some items are marked as "No Returns" in the item description. These items are final sale. All measurements are provided in the description, and for premium/designer items, additional photos and videos are taken prior to shipping to document condition. No exceptions will be made for items marked "No Returns."
All items in our "Markdown Mondays" category, along with gift cards, are final sale and not eligible for returns.
We understand that sizing and fit can sometimes be difficult when shopping online, and we're happy to offer returns in accordance with this policy.
To keep our prices affordable and our return policy fair for all customers, ItsADeal.ca reserves the right to limit or decline future returns or refuse future orders where there is a pattern of excessive returns or purchasing behaviour that is inconsistent with normal personal use.
The fastest way to get what you want is to return the item you have and place a new order once your return has been approved.
We will notify you once we've received and inspected your return and let you know if it has been approved. If approved, your ItsADeal.ca account will be credited for the returned item(s) once they have been received and inspected.
Return shipping costs are the responsibility of the customer and are not reimbursed.
We do not issue refunds to the original payment method.
We've found the best way to avoid sizing and fit issues is to compare measurements at home. For example, if you're shopping for jeans, grab your favourite pair and measure the waist, rise, inseam, and leg opening. Then compare those measurements to the measurements provided in our listing to find your best fit.
If you're unsure about sizing or would like additional measurements before purchasing, we're always happy to help.
With your first order, we include a free ItsADeal.ca measuring tape to make this even easier!
(Policy updated July 28, 2026)